Terms of Service

Please read these Terms of Service (“Terms”) carefully before using NovumHS.com or requesting services from Novum Home Services, Inc. (“Novum,” “we,” or “us”). By using our website or booking a service, you agree to these Terms.

1. Services

Novum provides home services — including plumbing, electrical, HVAC, cleaning, handyman, and other trades — performed directly by Novum employees and crews. Novum is the service provider. We do not match you with independent contractors or sell your information as a lead.

2. Booking and quotes

Submitting a booking request does not constitute a contract for services. A binding agreement is formed only when Novum provides you with a written quote and you expressly approve it. All quotes are flat-rate and fixed for the scope described at the time of approval. Changes to scope may result in a revised quote.

3. The Novum Guarantee

If you are not satisfied with completed work, notify us within 7 days and we will return to correct the issue at no additional charge. The Guarantee applies to workmanship defects and does not cover damage caused by events outside our control, misuse, or pre-existing conditions not disclosed at booking.

4. Payment

Payment is due upon completion of services unless otherwise agreed in writing. We accept major credit cards, debit cards, and ACH transfers. A failed payment may result in a service hold and applicable late fees.

5. Cancellations and rescheduling

You may cancel or reschedule at no charge up to 24 hours before the scheduled appointment. Cancellations within 24 hours may be subject to a cancellation fee of up to $75 to cover crew deployment costs. Emergency cancellations due to documented emergencies will be waived.

6. Property access and safety

You represent that you have the legal right to authorize work on the property. You agree to provide reasonable access and a safe working environment. Novum may decline or pause work if our crew identifies an unsafe condition or code violation that must be resolved first.

7. Limitation of liability

To the maximum extent permitted by law, Novum's total liability for any claim arising from services is limited to the amount you paid for the specific job giving rise to the claim. We are not liable for indirect, incidental, or consequential damages (including loss of use of your property).

8. Dispute resolution

You agree to contact Novum customer support first to attempt to resolve any dispute. If informal resolution fails, disputes will be resolved by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction. You waive the right to participate in a class action lawsuit.

9. Intellectual property

All content on NovumHS.com — including text, images, logos, and software — is owned by Novum or its licensors and protected by copyright law. You may not reproduce or redistribute it without written permission.

10. Changes to these Terms

We may revise these Terms at any time. We'll update the “Last updated” date and, for material changes, notify active customers by phone. Continued use of our services constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions.

12. Contact